What is TCSupportCenter?
TCSupportCenter is the framework used by TwoCoast Consulting to deliver remote DBA services. It combines the database monitoring features of TCAgent with TCSupportWeb, a job ticketing system and performance statistics repository. Backed by our experienced team of senior Oracle database administrators, TCSupportCenter is the best solution for remote DBA services on the market today.
The TCSupportCenter philosphy
We believe open communication is critical to maintaining successful and productive relationships with our remote DBA clients. At its core, TCSupportCenter is a communication interface between monitored databases, database administrators, and you, the client. Every alert generated by TCAgent is recorded. All database maintenance activity performed by TwoCoast DBAs is logged. Your DBA work requests are tracked. Because you have access to all the information related to your databases you are always "in the loop."
How does it fit?
TCSupportCenter augments or replaces your existing Oracle database administration infrastructure. Our services are tailored to meet your specific needs. Review some deployment examples to learn how our customers benefit. TCSupportCenter is flexible and powerful enough to accomodate any organization, large or small.
How much does it cost?
Database administration with TCSupportCenter offers signifcant cost savings compared with typical in-house DBA support. TCSupportCenter's cost depends on the number of managed databases and the level of support chosen. Our Service Level Agreements are constructed to make sure you get exactly the coverage you need.